Shipping and returns

When ordering please keep in mind that we are a producer not reseller. Most of the items that you buy are in stock. In some cases, if there is a high demand on particular item, your order has to be produced. This can take several days and if a longer delay is expected you will be informed by email.

We use two shipping options. The first one is Polish Post. We ship it twice a week - on Tuesdays and Fridays - so if you order on Monday evening it can happen that your package will be sent on Friday. Depending on your region it can take around a week [Europe] up to 30-40 days [far East and Australia] for your order to arrive. We send the items using registered mail so if you are not getting your items for a longer period please contact us and we'll check the status.

In case of urgent orders please use the second shipping option - courier sevice. We use UPS, FedEx and EMS depending on the region the package travels to.

Returns

We work hard to give you the best quality possible but there are situations when you may be not happy about the product quality, it was broken in transport or simply does not fit your needs. In that case please contact us at shop@microartstudio.com and describe your problem. We'll try to solve it the best way possible.